murphynet.uk#

murphynet.uk#show Professional experience! ~

  1. ! Jul 2021 – Present

    Principal Engineer, Direct Activate

    Virgin Media O2 / O2 Business

    • ›Design and escalation authority across Internet, IPVPN, SD-WAN, SIP and access; own LLD for L2/L3 transformation, orchestration and DIA migration automation.
    • ›National award winner for end-to-end ownership of a data-centre migration; delivered workshops, wikis and the skills model for a new 4-person team, including interviews and selection.
    • ›Identified and resolved an estate-wide failover flaw across 10,000 CPE and recovered a high-risk hospital migration for a successful weekend cutover.
    • ›Co-led provisioning UAT across a 7,195-device Cisco estate; validated BGP, BFD, AS override, RPKI/IRR and route-policy designs.
    • ›2,600 site migration; shaped technical delivery for a key client two-year IPVPN to National Ethernet transformation, including IPVPN transition, runbooks and rollback controls.

  2. ! Jan 2020 – Jul 2021

    Senior Solutions Architect, Public Sector

    Verizon Enterprise Solutions, Reading

    • ›International award for sales contribution.
    • ›Designed secure EMEA networks for UK Government, US Army and other public-sector customers.
    • ›Built RFI/RFP solutions from 1 Mb to 100 Gb OTU4 with carrier, backbone, capacity and commercial teams.
    • ›Produced route-diversity analysis and KMZ/Visio designs for MPLS, public IP and managed CPE across EMEA and the US.
    • ›Evaluated Cisco, Juniper and Ciena platforms.
    • ›Supported 5G, MEC and Viptela/Versa SD-WAN initiatives.

  3. ! Feb 2018 – Jan 2020

    Principal Engineer, NSRU Tier 3

    Verizon Enterprise Solutions, Reading

    • ›Sole Principal Engineer for EMEA/LATAM Tier 3, owning the most complex MPLS, Internet, Carrier Ethernet, DWDM and SDH escalations.
    • ›Co-led the Costa Rica LATAM support transition; automated alarm-to-ticketing, cutting MTTR by 30%.
    • ›Attended Verizon customer conference in New York to improve customer engagement and experience scores.
    • ›Led BGP, OSPF, Site of Origin, QoS and Layer 1/2 investigations with customers, carriers and backbone teams.
    • ›Led equipment UAT and built a lab for training and fault reproduction.
    • ›Produced HLD/LLD designs, supported non-standard bids and trained offshore teams.
    • ›Recognised extensively for outstanding contribution.

  4. ! Dec 2006 – Feb 2018

    Lead Consulting Engineer, NSRU Tier 3

    Verizon Enterprise Solutions, Reading

    • ›Led high-profile escalations, non-standard bids and solution trials in a 24x7 environment.
    • ›Created and led engineer workshops internationally.
    • ›Represented the department in key product rollouts, including IPv6.

  5. ! Oct 2003 – Nov 2006

    Consulting Engineer, NSRU Tier 2

    MCI WorldCom / Verizon Business

    • ›Tier 2 support for ACL/DNS changes, hardware faults, upgrades and service restoration.